The ACE Member Rewards program is governed by ACE Member Rewards rules and regulations.
ACE Member Rewards is a rewards program offered by ACE Rent A Car Reservations, Inc. to ACE Rent A Car Customers. For purposes of these rules and regulations (hereinafter "program rules" or "rules") of Membership, the terms "ACE", "we", "us", and "our" refer to the ACE Rent A Car Reservations, Inc., and the term "the program" refers to the ACE Member Rewards program. The terms "Member", "Members", "you", and "your" apply to you as a Member of ACE Member Rewards; the term "account" refers to your ACE Member Rewards account; and the term "points" refers to your ACE Rewards Points. The term "calendar year" means January 1-December 31 of each year.
ACE reserves the right to amend, suspend, or change the program and/or program rules at any time without notice. ACE reserves the right to end the program at any time. Members do not acquire property rights in accrued points and awards. By enrolling and/or participating in ACE member Rewards, you agree to abide by these rules and regulations.
Travel by the Member is subject to taxes, fees, and other government or airport-imposed charges. Applicable taxes, fees, and other government or airport-imposed charges can vary significantly based on your destination. The payment of any taxes, fees, and other government or airport-imposed charges is the responsibility of the passenger and must be paid at the time travel is booked. In some instances, the government may elect to collect the fees directly from the passenger.
ACE is not responsible for unauthorized access to a Member's account and will not replace stolen points or awards.
By enrolling in ACE Member Rewards, you confirm and represent that you are the Member or that, if the Member is a minor, you are the child's parent or legal guardian. If you are the child's parent or legal guardian, you also confirm and represent that you, and not the child, are providing the child's information to ACE.
Membership in the ACE Member Rewards program will be granted by ACE and is for individual travelers only. Individuals must enroll separately and may not pool or combine points with other Members. Except as specifically approved by ACE, corporations and other entities may not be enrolled as Members.
Membership is limited to one account. A Member must provide his or her legal name matching his or her government issued photo identification, address, phone number, valid email address, gender, and date of birth. Account specific information will be sent via email to the primary email address in the Member's ACE Member Rewards account.
Points expire two years from the return date of the rental in which the points were accrued. Should a Member close their account, the points in the account will be terminated.
All transactions and accounts in the ACE Member Rewards program are subject to review and adjustment by ACE at any time and without notice to the Member to ensure compliance with applicable rules. Any suspected fraud, misrepresentation, misuse, abuse or violation of applicable rules may result in (a) cancellation of the Member's account and any associated reservations, (b) forfeiture of accrued points in the Member's account, and/or (c) a delay or suspension of the processing of points and reporting and the redemption of points.
Earning ACE Member Rewards Points
Points can be earned from car rentals booked through ACE.
The estimated points to be earned that are displayed during the booking process (if any) are an estimate only. The Member will not accrue any points for any portion of the reservation until the entire rental has been completed. The actual number of points earned for each individual rental is calculated after completion of the entire rental and is based on the final dollar amount paid for the base rate for that rental. Taxes and fees are not eligible to earn points. Any changes to the original reservation that result in a change in base rate will result in a change to the number of points earned.
One (1) point shall be earned for each United States Dollar, or equivalent exchange value, spent towards the completed base rental rate.
Redeeming Member Rewards Points
Points can be redeemed for any rental at any location booked through ACE. Number of points required to redeem for future vehicle reservations may vary based on destination, time, day of travel, demand, point redemption rate, and other factors.
The number of points required to purchase a reward rental is subject to change at any time until the reservation is confirmed. Additionally, any changes to the itinerary after the initial reservation may result in a change to the amount of points required to purchase the reward rental.
A maximum of 5,000 points may be redeemed on a single rental.
Additional Program Rules and Regulations
Points have no cash value and are void if sold, purchased, brokered, or bartered. In addition, such actions may result in the termination of the Member's account, regardless of whether or not the rental is completed. Any such points or redemption of points are void if transferred for cash or other consideration. Violators may be liable for damages and litigation costs, including ACE's attorney's fees incurred in enforcing this rule.
By enrolling in the Member Rewards program you acknowledge that: (i) the program is not mandatory in order to reserve a vehicle on ACE; (ii) all transactions and activities relating to the program will be deemed to take place exclusively in the state of Indiana, United States of America, regardless of where any Member may be located or reside or the destination or origin of any flight; (iii) all monetary amounts and fees relating to such transactions will only be expressed and processed in US dollars and ACE is not responsible for any exchange rate fluctuations that may affect the value that any Member receives in any other currency; and (iv) your credit card company or bank may charge you fees or charges related to your transactions as a Member and you will be solely responsible for any such fees or charges.
Any and all matters arising out of or relating to the program rules and/or the subject matter hereof shall be governed by, construed, and enforced in accordance with the laws of the United States of America and, to the extent not preempted by Federal law, the laws of the State of Indiana without regard to conflict of law principles, regardless of the legal theory upon which such matter is asserted.
You and we consent to the personal and exclusive jurisdiction and venue of the state and federal courts within Marion County, Indiana. You and we also agree to litigate any disputes between or involving you and us exclusively in the state and federal courts within Marion County, Indiana. You agree that any cause of action arising out of and/or relating to this program must be commenced within one (1) year after the cause of action accrues. Otherwise, such cause of action is permanently barred.
NO TRIAL BY JURY:
YOU WAIVE A TRIAL BY JURY IN ANY ACTION OR PROCEEDING BETWEEN YOU AND ACE ARISING OUT OF AND/OR RELATING TO THIS PROGRAM.
NO CLASS ACTIONS:
YOU WAIVE ANY RIGHT TO PURSUE DISPUTES ON A CLASSWIDE BASIS. YOU AGREE THAT NO CLAIM OR DISPUTE ARISING OUT OF AND/OR RELATING TO THIS PROGRAM MAY BE JOINED WITH A CLAIM OR DISPUTE OF ANY OTHER PERSON OR ENTITY, AND YOU MAY NOT ASSERT A CLAIM IN A REPRESENTATIVE CAPACITY ON BEHALF OF ANYONE ELSE IN ANY LAWSUIT OR OTHER LEGAL PROCEEDING.
The program rules, together with the Member's enrollment, the terms and conditions on acerentacar.com represent the entire, integrated agreement between the parties relating to the program, and shall supersede all prior representations, understandings or agreements pertaining thereto, either oral or written. No other covenants, warranties, undertakings or understandings may be implied, in law or in equity.